Frequently asked questions

Contact us and we can research the market and prepare a bespoke assessment of your property at absolutely no cost to you, which will include an estimate of monthly occupancy rates and income.

We have many years of experience in the Bedfordshire Short Term Letting Market and will give you an accurate figure that you can rely on to make your decision.

The figures that you receive from us are often based on other properties that we manage and will be realistic but conservative to ensure you have the information to make the right decision

You pay a maximum of 15% plus VAT for our management service. This compares to 20% +VAT for PassTheKeys. Guests pay cleaning and linen directly to us, so your extra costs are usually kept low. We do not add mark-ups to cleaning, linen, or maintenance. You only pay the actual cost.

For Airbnb bookings, you are automatically sent your owners pay-out (after cleaning and linen fees and our commission) a few days after the guest checks in. For all other channels, you receive your net pay-out no later that the 7th of each month for check-ins in the previous month.

You can track all your bookings and payouts using your Owners Portal. This give you access to a consolidated booking calendar, guest reviews and owner statements

Yes! you will be given access to your personal Owners Portal where you can see a consolidated calendar of bookings from all channels. You can also view guest reviews and download your monthly financial statements.

Yes! Many of our owners are out of the country for a few months at a time for work or general travelling. We take on their property, generate income for them while they are away and handle everything for them.

In Bedfordshire, short-term lets generally earn significantly more than long-term tenancies, with potential income increases of 30% to 100% annually when well-managed.

• Earning Potential

  • Short Term Let: Higher due to nightly rates and dynamic pricing, potentially double monthly income.

  • Long Term Let: Lower overall, with fixed monthly income, no peak pricing ability, with the potential for costly void periods between tenancies

• Income Stability

  • Short Term Let: Fluctuates due to seasonal demand, but in Bedfordshire the impact of this is moderated by near constant demand from the University, Addenbrookes, the Science Parks and medium term contractor bookings

  • Long Term Let: Stable and consistent monthly income with typically fewer void periods.

• Management Effort

  • Short Term Let: More hands-on (guest communication, cleaning, maintenance) unless a professional management company is used.

  • Long Term Let: Less daily involvement, but legal disputes can be time-consuming and potentially very costly

• Maintenance

  • Short Term Let: Frequent professional cleaning keeps property in hotel standard condition.

  • Long Term Let: Less frequent, but wear-and-tear can accumulate, leading to potentially expensive renovations.

• Regulations

• Short Term Let: Must comply with local council rules which are currently minor in Bedfordshire; fewer UK tenancy laws apply.

• Long Term Let: Subject to much stricter UK rental laws and potential rent controls.

We tailor our vetting processes to your requirements using a combination of automated technology and manual checks to vet guests and protect your property.

1. Identity Verification

If required, we can ask guests to submit government-issued ID (passport or driving license).

2. Platform History & Reviews

As part of the booking process, we thoroughly review a guest’s profile on platforms like Airbnb or Booking.com, specifically looking for:

• Previous Host Reviews: They look for a history of positive feedback regarding cleanliness and following house rules.

• Profile Quality: Vague profiles with no photo, bio, or verified contact details are often flagged as red flags.

3. Risk Assessment & AI Screening

We may use advanced management services applying AI-powered risk scoring to analyze booking patterns. They look for specific "high-risk" indicators such as:

• Locals booking one-night stays, which may indicate an intended party.

• Last-minute or weekend-only bookings with high guest counts.

4. Direct Communication

We also often ask personalized pre-booking questions. Common questions include:

• What is the purpose of your visit to Bedfordshire?

• Who is staying with you, and can you confirm the exact number of guests?

• Are you familiar with and agree to our specific house rules (e.g., quiet hours after 10 PM)?

5. Financial Safeguards

All guests always pay for their booking in advance

On average, property owners who switch to Premier Short Stays see a 30% increase in annual revenue. This is achieved through our dynamic pricing algorithms, which adjust rates daily based on local demand, and our high volume of direct bookings which bypass platform fees.